Delivery & returns

Collection & Delivery

Click & Collect is FREE.
Standard Delivery is £4.95 for all orders..
Please note: We can only deliver within a 15 mile radius of our Penzance store.
Deliveries are made on Wednesday afternoons / early evenings.

Incorrect & Business Addresses

We are not responsible for the loss of your order if the delivery address provided by you at checkout is incorrect or incomplete. If you have selected to have items sent to a business address please ensure you have permission from the addressee. If your address is incorrect or incomplete, or you do not have permission for a parcel to be accepted on your behalf, your package may be returned to our store, In such circumstances an extra delivery charge will be incurred to re-deliver your order to a corrected address.

Returns, Exchanges and Cancellations

We want you to be absolutely delighted or completely satisfied with all your purchases from Archie Browns. for any reason, we offer no hassle refunds and exchanges.

Refunds

Simply return your unopened purchases in their original packaging and in good condition to us within 14 days of receipt, clearly stating that you would like a refund. We will then reimburse the full value of the returned goods. The cost of returning goods to us for refund is the responsibility of the purchaser and we take no responsibility for lost or for goods damaged in transit when being returned to Archie Browns.

Cancellations

You can cancel an order by emailing penzance.click.and.collect@archiebrowns.co.uk quoting your Archie Browns Order Number. If you have already been sent an email confirming despatch, it will not be possible to cancel your order. If your goods have been despatched, please simply return your purchases to us by following our refund instructions.

Statutory Rights

These terms and conditions of sale do not affect your statutory rights.